To undertake effective recruitment of staff and staff training to meet CRB needs in the appropriate training environment. A comprehensive family of literature outlining CRB services has been developed. Information seminars were held with over 5,000 delegates attending. An electronic and paper Registered Body newsletter with over 8,000 subscribers is published on a monthly basis. An interface with the PNC, NIS and local police forces is in place. The Home Office and HMIC have carried out a review of the accuracy of the data on the PNC and conducted a successful programme to improve the timeliness of PNC updating. Problems have been encountered in early live operation which we are seeking to resolve.
A rolling programme of staff recruitment and training was operated throughout the year to meet business needs. A training suite has been created as part of the CRB operation at Shannon Court. We see our website as a vital element of our communication arrangements. Containing full details of CRB services, the depreciation schedule ATO website also provides guidance to employers seeking to use our services and advises customers on our performance. We do however recognizes that not all of our customers have access to electronic communications so we also circulate a hard copy newsletter for readers from Registered Bodies and local police forces. We employ Account Managers to liaise with the larger Registered Bodies.
Early problems with our operating system and procedures have meant that we did not meet all of our customer service standards when we went live in March 2002. This situation has worsened since the year-end and action to improve the situation has been implemented. we have implemented a plan, which includes increasing the staffing complement and making further improvements to productivity by enhancing the current computer systems and techniques that we employ.
In addition, we are adjusting your working practices so that we can increase our existing shift pattern to a full 24 by 7 working week. At the time of writing, we are already seeing an improvement. Customer feedback is very important to us and we employ a number of methods to collect this. We hold regular consultative panels with user organisations to receive views and opinions on current processes.
Virgin trains into and out of Cornwall were replaced with slower bus services, and have not yet been reinstated. I am writing on behalf of Cornwall County Council to express our utter incredulity that, yet again and without any prior notification, rail services are being decimated in Cornwall. Beleaguered rail users are being forced to suffer more nightmare conditions and the situation is totally unacceptable. That Virgin Trains have replaced two of the very few regular and important daily services in both directions between Penzance and Plymouth with buses beggars belief. Even worse, there is no indication of when this situation will be rectified.
The traveling public in the County are the victims of these actions and you have to understand the wider implications for our transportation system and its vital connections to the rest of the UK. I believe that you have made arbitrary decisions based solely on commercial reasoning without any thought of the consequences for your customers in Cornwall. Mr. Lobb adds, The disruption will not only affect many aspects of local life but also our overall economy, which we are working so hard to turn around. This shoddy service is not what we should expect from a company claiming to be developing a so-called world class service.
He challenges the company to ‘confirm that you have overcome your own internal difficulties and will be reinstating the full services immediately. Yesterday business leaders and rail passenger groups were among the first to criticise the service cuts. an utter disgrace to the rail industry and a gross embarrassment for the West country. We apologise for any problems and we will monitor the situation on a day-to-day basis until it is resolved. The County Council’s comments today join similar condemnation from the Rail Passengers’ Committee, Expert quantity surveyors and the national watchdog, the Strategic Rail Authority, has been informed. will not be restoring high-speed ‘125’ train sets on the route before Spring 2002 as originally promised.
The company blames a hold-up in delivery of new trains for their Paddington to South Wales services, which means another winter of using Class 47 locomotives, dating from the 1960s, on routes into Cornwall. More than 200 energetic Cornish Scouts, Guides and Venture Scouts and their leaders will be hitting the trail on October 6th and 7th and exploring the popular 30 mile Saints Way between Padstow and Fowey. Along the way they will be doing their bit for the environment by picking up litter – with a prize for the team collecting the most.